Donna Outen

Service Coordinator


Air Conditioner Repair in Crumpler, NC 28617

June 14, 2022

“The outstanding service provided me today only goes to show why the Scott Brothers team is number one in the High Country! Can’t thank you all enough!”

Read More

Ductless and Heat Pump Installation in Jefferson, NC 28460

May 28, 2022

“Followup to my review re ductless mini split and heat pump installation. The installation team did excellent work. In addition the office staff were always helpful whenever I called. All the employees both the installation team and office staff were very personable and took time needed to explain things”

Read More

Heat Pump Repair in Jefferson, NC 28640

July 26, 2021

“Two nice professional young men did the repair. Seemed knowledgeable of the job they were doing. Respected the area they were working. Cleaned up the area before leaving. Donna did an excellent job scheduling and the men were here within the scheduled time.”

Read More

Heat Pump Maintenance in Fleetwood, NC 28626

June 4, 2021

“Thanks. Curtis’ expertise is always a pleasure. Appreciate your incredibly quick response to my cooling problem.”

Read More

Air Conditioner Repair in Fleetwood, NC 28626

May 24, 2021

“Our a/c wasn’t functioning properly. I called first thing in the morning and Donna was able to schedule Chase for a same day visit. They always send a text and email when they are on their way so there is no waiting around or guessing when they will arrive. The team is always so professional…

Read More

Air Conditioner Replacement in Boone, NC 28607

July 17, 2020

“We received two quotes for a new air-conditioner, whole house dehumidifier and a whole house air purifier. The quote from Scott Brothers was reasonable, and time to installation was far less than the other company. Additionally Michael Burkett was very knowledgeable and didn’t try to oversell or give us things we really didn’t need. I…

Read More

Heat Pump Repair in Fleetwood, NC 28691

July 15, 2020

“Fastest service EVER!!!! These guest are the best. Thank you. for your dedication to your customers !” – AJ B.

Read More

Air Conditioner Repair in Vilas, NC 28692

June 30, 2020

“I had an air conditioner go down the day a tenant moved into my short term rental. I called for service at 7:30am on a Monday and Scott Brothers had a technician to my property that morning. The issue was quickly diagnosed and repaired in a timely manner. Donna in the office was very pleasant…

Read More

Whole House Dehumidifier Repair in Boone, NC 27617

May 26, 2020

“Donna was awesome in getting a tech out fast. Curtis is a great asset to your company.” – Gary C.

Read More

Oil Furnace Maintenance in Boone, NC 28607

October 25, 2019

“Donna was so helpful and communicative in finding a technician to help day of when our heat went out. Chase was helpful, honest, and quickly solved the problem. He also offered great advice for signing up for a maintenance plan.” – Amanda C.

Read More

Heat Pump Replacement in Lansing, NC 28643

October 17, 2019

“Donna arranged for quick service for non-performing duct heaters. Kevin quickly diagnosed the problem and effected repair of an installation error.” – Johnny P.

Read More

Air Conditioner Repair in West Jefferson, NC 28694

July 12, 2019

“Donna was sweet, friendly, helpful and professional on the phone. Curtis was professional, on time, and thorough. I was very impressed and asked to receive regular spring and fall services. I would highly recommend Scott Brothers to friends and family.” – Michelle B.

Read More

Air Conditioner Repair in Fleetwood, NC 28626

July 11, 2019

“Chase did a great job at replacing the broken part on our A/C. Thanks to Donna for her patience and diligence in getting us in the schedule. It is a pleasure to do business with Scott Brothers!” – Vonda C.

Read More

Air Conditioner Repair in Jefferson, NC 20630

July 9, 2019

“Kevin is a very nice young man who quickly fixed my A/C . I signed up to a service contract too. I cant remember if it was Donna or Debbie that I spoke to originally to make the service appointment but, they were super nice !!!! I'm very , very happy !!!!! Thanks, John Yearick”…

Read More