Chase Scott
Service Technician
“Technician was professional, clean, friendly, and knowledgeable.”
“Very thorough and courteous”
“Great service. Chase was very knowledgeable, professional, and personable. We appreciate all that he did.”
“Chase is very knowledgeable and professional. Good job of explaining issues and options with the older unit. Very pleased with overall service on the call.”
“I enjoyed speaking with Chase, he was very friendly, professional, and knowledgeable. I was not home at the time of service but he kept me informed and explained the situation over the phone. Thank you Chase.”
“Chase and the technician that came with him were very professional and answered all the questions I had. Thankfully, my unit checked out well. This was the first time I had service from Scott Brothers and hope to have more good experiences with them in the future”
“Chase showed up early ( there was a text otw)listened to my description of the problem and from there followed him around to see if happened again I could do the same thing (easy fixes only) and sure enough it was an easy fix.he was very easy going and informative about a couple of things. I would call for Chase again when needed.
It was a zone problem most likely due to the recent power outages in my opinion.”
“Called late in the afternoon and service completed the next afternoon… prompt and complete service…thank you Scott Brothers”
“Chase was professional and quick. All positive.”
“Prompt and precise service every time any day.”
“Thank you Chase! See you in the summer.”
“Chase was knowledgeable, prompt, honest and took time to explain the exact issue. You can tell he knows what he’s doing and is reliable and willing to get you the best service as quickly as possible! As a single Mom of two young children, with heating issue in the middle of winter, I felt confident that Chase was doing all he could to get us fixed as quickly as possible! Thank you Chase!!”
“Chase let me know when he was arriving and got there right on time . He was really quick to check everything out and keep me Posted on everything. Always nice and professional”
“Chase came out to our home to check our system. It seemed to not be heating correctly. He checked out the system and found it was working properly. He advised us that it may be because of the low temperatures that the system may be working differently than normal. I was satisfied that he performed his duties correctly. I highly recommend Scott Brothers for you HVAC needs.”
“Chase arrived promptly and made contact with me (since i had to work) to let me know what the problem was quickly. He set us up with a temporary solutionswhile we wait for the new part so we wont be without heat during the upcoming coldest week of the year. So thankful for the rapid response and remedy.”
“We were without heat and the temperature inside the house was quickly dropping as the outside temps were in the single digits to low teens and it had recently snowed. Because we have an on-going service plan with Scott Brothers, we were able to get Chase Scott out to our home in just a few hours. He diagnosed the problem and was able to restore emergency heat to our home preventing the possibility of catastrophic plumbing issues. Chase kept me informed as to the problems he saw with our system. I am extremely pleased with the responsiveness of Scott Brothers to our situation. We never felt we were being taken advantage of during our time of need. Scott Brothers has excellent customer service.”
“He has always been such a wonderful person to come work on our unit. He checks everything. Super helpful and friendly. He knows what he is doing and will reach out if he has questions. We are very thankful for him getting to us today. I was getting concerned. He has eased my mind. Hopefully what he did today fixed our problem. Thank you again”
“Cold house is now warm. 'nuff said. Thank you Scott Brothers!”
“Excellent ! He diagnosed our issue very quickly and was so helpful!”
“Chase did a great job for us! He had been here a couple of years ago, is very knowledgeable and helpful”
“Competent and friendly. Called ahead and came on time.”
“Scott Brothers always show up on time and stays until they have you back up running.”
“Chase came on time and quickly assessed my “no problem “.”
“Chase was super friendly and professional. During the 5 years we have had our system from Scott Brothers, we have had nothing but positive experiences in all aspects of their support and services.”
“Chase was friendly, polite, and knowledgeable. Thank you!”
“Excellent service! The six-month checking and filter cleaning revealed that the burners were corroded in the main unit in my house. My service technician had the right burners on the truck and replaced them for me during the appointment. Much appreciated!”
“After understanding he was coming to my house every thing turned out fine. He advised to call fire dept. since he was at least 30 minutes out. I called natural gas people also.”
“Chase is so knowledgeable and has a genuine interest in fixing problems. He is the best!”
“Scott Brothers is always fantastic with their service and professionalism. I would not call anyone else for service or new installation needs. Not only are they always on time but they go out of their way to accommodate when my plans change. I highly recommend this company!”
“Communicated both by phone and text. Have not been to property or read after visit report”
“Chase is a great guy. He’s cordial, knowledgeable and explains his work and findings well. He seems to have a clear direction in his future with work and personal.”
“Chase did a great job! Found a problem, proposed a solution, and installed additional equipment to take care of the problem. Thank you Chase!”
“Service was as scheduled and excellent as usual!”
“Chase was awesome as always. Arrived when they said he would. Very thorough and knowledgeable. Chase is very polite and nice.”
“My AC died sometime late Saturday evening or very early Sunday morning .
I called Scott Brothers at 0700 on Sunday morning ( the answering service was in Houston, Texas and that did surprise me a bit ) but I got a call back shortly there after .
By 0830 Chase Scott was at my home to look at my air conditioning unit and he knew exactly what the problem was and replaced the part and I had cool air again !!
I can’t thank him enough !! He was a very kind young man !!”
“Service was exceptional. Technician was very friendly”
“Chase was quite thorough with his analysis and explanations. Communicated well.”
“Chase is always courteous and friendly and gets the job done. We love their yearly service plan.”
“Chase did an excellent job diagnosing and repairing my Mitsubishi split unit. He quickly located and repaired a coolant leak. He was professional and efficient while maintaining excellent customer relations.”
“Chase talked me through what he would do and the call with repair went very well.”
“Very prompt and attentive service to an aging propane furnace; highly recommend!”
“First time for meeting Scott. He was very thorough, professional and discussed the maintenance review with me. Thumbs up.”
“Chase will be my go to man for heat and A/C He is so knowledgeable and friendly. So glad I found him!
Thank you, Chase!!!”
“Got an appointment to service my HVAC system pretty quickly. I really like that they send a picture of the technician that will be coming, they also notify that they’re on their way. The technician was knowledgeable, polite, clean and was finished in a reasonable time.”
“Chase was very professional and personable. He took the time to show us how to get better use out of our thermostat. He also told us how we could save money by circumventing our backup oil furnace.”
“Really appreciated all the work our technician put in on my AC unit! It’s work great now.”
“He was on time, very nice and checked everything out.”
“Chase was so nice. Polite and informative in addition to personable. Service is always done well and keeping my home heat pump going in top shape. He was able to find some things that answered some of my questions without me telling him. Described everything in detail clearly. Felt comfortable with our decisions. Thanks Chase n Scott Brothers!”
“Chase is polite, prompt, and professional. It’s a pleasure doing business with people of such integrity.”
“Chase gave notice before he arrived and did all requested, including walking me (remotely) through getting two smart thermostats set up.”
“Efficient, polite and ON TIME! Explained step by step repair. Great company representative for your business.”
“Very professional knowledgeable and excellent service”
“Chase was fantastic, he was so nice to talk to and explain the problem and he had it up and running in no time. Thank you so very much in getting our heat back working again”
“Next day service.
Courteous.
Knowledgeable.
Able to do inspection same day as repair.”
“This is the second time that Chase has done our maintenance and we are really pleased with his service. He takes the time to talk to you and explain things in a manner that you can understand. Just an overall good guy! Does his work and makes sure that you know how to manage your heat pump thermostat.
We are very pleased with Scott Brothers and recommend Chase to anyone !
Thank you”
“As always with Scott Brothers heating and air very satisfied with their service . Chase is a very nice young man ,he takes time answer any questions I have about about my heating and air. I would say they are number #1 in this area !”
“Prompt and professional, communication excellent!”
“I have been using Scott Bros for a number of years and have always been pleased with their service and professionalism. Chase has been the primary technician for our home but have worked with others and they have all been great!”
“The quality of service techs at Scott Brothers is unparalleled. Chase, like the other techs I’ve interacted with, was courteous, knowledgeable and determined to figure out what was wrong with our system. He figured out what the mess of wires meant and had us up and running in no time. Also, a huge shout out to the folks behind the scenes who helped get us on the books on short notice!”
“Chase was great, answered all our questions.”
“Chase was very professional, thorough in every detail in trying to figure out where the air conditioning water leak is coming from in our system. Appreciate his help and time and would totally recommend Chase again for any job big or small. Thank you and welcome Chase again on any service call.”
“Polite and friendly service person who took time to explain pertinent information.”
“Chase was very knowledgeable and thorough , good coordination with office on quote preparation and install”
“Chase did an outstanding job and answered all our questions.”
“Chase visited our home to explain our zonal heating and air conditioning system as we had recently moved into this home. He was efficient, knowledgeable and pleasantly answered all our questions and made suggestions about improving our use of the system. We will certainly continue using Scott Brothers for our heating and air conditioning needs.”
“Chase was very good and very communicative! He was willing to answer questions and we heard quickly from office about estimates”
“We tried another company for days and our service visit kept getting stalled. A neighbor highly recommended Scott Brothers, so I called. We were desperate. They were out within hours, able to fix the problem, and offered up several solutions for the future. Chase was beyond thorough. We will make this company our #1 for all of our heating and cooling needs going forward.”
“Chase was very prompt friendly and knowledgeable. Everyone at Scott Brothers is great.”
“Very knowledgeable and pleasant repair person. Repair was made quickly. Love this company!”
“Quick response and fully explained the issue. Excellent customer service.”
“Prompt friendly confidence reasonable cool again thanks”
“We appreciate Chase coming out this morning to check out the problems we are having, once he was finished he called Ben to discuss everything with him. In addition, also called me. North Beaver Baptist Church appreciates all the work Scott Brothers does for us.
“Tech arrived and was finished with the repair an hour before his window to be here. He sent a text, including his pic, to say he was on his way. Very efficient. Very friendly and VERY KNOWLEDGEABLE! He answered my ???, gave me some info on Scott Brothers maintenance plan that we will definitely take advantage of in the future. This, being the hottest days of the year on top of being a holiday weekend felt lucky to get an appt, much less a fix! Thanks Chase and thanks Scott Bros!”
“Chase was knowledgeable friendly and answered all my questions
Excellent Service”
“A positive experience. Easy to schedule, arrived as scheduled, knowledgeable & personable technician.”
“Chase did a fine job. He is very personable and I enjoyed meeting and talking with him. He did diagnostic of system and replaced a resister(I think) and add the solid gold coolant! We now have cool air. I am hoping that repair will last for quite a while.”
“Scott Bro. actually called and said that Chase was in my area and would be available for our Spring maintenance service. We said yes. When he arrived he first went to our outside unit and then to the inside unit. Everything was professionally completed and we were informed of the status of our two units. Chase was courteous and took the time to explain everything to us. We had no issues.”
“Professional, Efficient, Thorough Service.
Positive and Patient with questions.
Highly recommend SCOTT BROS HVAC.”
“Thanks for the quick service call. Thank you Chase for replacing my thermostat and getting me back in service. Beth”
“All a pleasure doing business with Scott Brothers. Chase is always on time and very professional.”
“Excellent work! Knowledgeable & great customer service.”
“Chase was professional, courteous, and arrived on time. His troubleshooting abilities resulted in removing an existing warning on the system.”
“Very professional, knowledgeable & polite”
“Simple Repair and not replacing of the clean effects machinery was accomplished to see if it work on its own. Experienced and honest technician. Thanks Chase.”
“Nothing but rave reviews for my first visit with your company. Chase Scott and his partner (can’t remember his name) provided excellent service to my split unit Chase recommended me installation of a surge protector and a yearly service maintenance which I signed up for. They cleaned the filters in the unit. Great job!”
“Thorough, polite, knowledgeable, on time. Great company to work with.”
“We are very pleased with the service that we received , the guys that came (Chase & Delaney) were very courteous and knowledgeable and worked to get the job and problem fixed . Thank you !!!”
“Chase was able to come earlier than scheduled, which was even better for me. He checked out the heating system, changed the filters, and assured me that all was in good order. Throughout his visit he was polite and friendly.
I appreciate the service I get from Scott Brothers!”
“While out of town, and during the coldest weather in many years, our unit would not run. After talking with technician (Chase) by phone late that evening, he gave some suggestions to try and troubleshoot the problem (to no avail). He was patient and helpful, even though the calls were after business hours. He suggested a cause of the problem, which we were able to relay to Curtis when he came for the service call. We appreciate that a technician (Curtis) was sent the next morning. He was able to fix the problem quickly. As always, we were pleased with the service provided by Scott Brothers employees.”
“On time. Explained what was found. Parts needed were on truck.”
“Great service by Chase! No heat this morning! Repaired gas furnace! Installed phenomenal air units in duct work ! Could not ask for better service !!!”
“Had a great technician. Chase Scott. Very professional and courteous.”
“Courteous, prompt, professional, customer-focused”
“I called Scott Brothers after hours as the furnace was not working. I left a message with a person and shortly thereafter received a call back from Chase Scott. He talked to me for some time and asked many questions. I also texted pics to him per his request. Chase was genuinely concerned in helping me and based on the info provided had an idea of the problem with the unit. As promised he came to our home and made his final diagnosis. I was pleased with the prompt and caring response.”
“Chase installed a surge protector on our gas furnace. As always he was friendly and did the work neatly.”
“Prompt, efficient, and courteous service. Thank you.”
“Chase is great. He is very thorough and explains things and answers questions and is personable. He is not rushed and takes time to connect.”
“As always, Chase was very thorough in the annual check-up of our gas furnace.”
“Great job as always! Punctual, thorough and friendly.”
“Love having you guys service our home !”
“Very informative very friendly and always a pleasure having him service our home”
“Called this morning to set up a maintenance appointment. Able to come same day. Technician came and did his thing. All is well”
“Courteous, professional, competent and punctual. Fantastic”
“Excellent service! On time, explained options, reviewed finding, and walked me through the set up of new internet total connect thermostat. Very pleased with service by Chase Scott. Would highly recommend this company.”
“SemiAnnual maint. – went just fine”
“Provided maintenance on our air conditioner improving air flow quality and temperature”
“Very professional service call. Took care of our needs. Can always depend on Scott Brothers!”
“Chase has always done a good job keeping our a/c in service. Always on time as scheduled.”
“The ease of scheduling was such a plus these days! Not being from Ashe County, I relied on recommendations and Scott Brothers was at the top! Chase was an excellent service tech..not only did I get a text with arrival timeframe, he did a thorough check and not only fixed unit, but made suggestions on ways to improve our current system. Very knowledgable and friendly! Would def recommend Scott Brothers for your HVAC needs!”
“Wonderful service! Thank you for the quick response and service repair! Love you guys!”
“Chase was professional and polite. He answered all my questions to my satisfaction.”
“Responded same day to condensation leak. Knew exactly what to do. Problem fixed. Technician was very courteous and professional. Will definitely be using Scott Brothers who came highly recommended to us. Thank you!”
“Chase was thorough, professional, and friendly/helpful. Diagnosed a faulty fan motor (Trane unit originally installed by Scott Brothers).”
“Chase did an excellent job. Explained things and took time needed to answer questions in detail. Very pleasant and ensured other questions about the units were also explained and understood.”
“The outstanding service provided me today only goes to show why the Scott Brothers team is number one in the High Country! Can’t thank you all enough!”
“Chase came out and was very professional. Was timely and pleasant to deal with. Unfortunately, he could not fix our issue as it has to do with our router (we have a mesh router). He had to contact Mitsubishi and they confirmed that their thermostat doesn’t work with mesh routers… He gave us a suggestion of using an older router for that specific unit and we’ll try that and see if it works. bThe only reason for 4 stars vs 5 was that we felt the manufacturer should be able to make amends for this since it’s newer technology…not because of Chase or his ability…”
“All the service people that we’ve had to our home have been excellent. They are well trained and knowledgeable about our HVAC.”
“Chase was one of the most professional technicians I have ever hired. He kept me informed and took the time to answer all of my questions and explain how the unit worked. He gave me information on their maintenance program available and helped me clear up some issues with my prior property manager. Couldn't have asked for better service. Scott Brothers is my new go to for future A/c heating needs.”
“Great service and chase was very helpful in fixing our unit”
“Our AC went out without warning. We called Scott Brothers and Chase came out the same day and got our unit running again. Chase is super knowledgeable, professional, and takes great pride in his work. Would highly recommend Scott Brothers for your HVAC needs.”
“Professional, courteous and considerate.
Good job Chase.”
“Total professionalism and great customer service.”
“Chase did the job he came to do and also installed a surge suppressor. He arrived when he said he’d arrive.”
“Great service very friendly and helpful.”
“Excellent service. Chase installed two Phenomenal Aire units, asked us about our preferences on a couple of things related to the installation, explained the best options for the fan setting on the HVAC unit now that the Phenomenal Aire unit is in place, and did a 6-month service check on both our HVAC system and our mini-split. We appreciate this!”
“On time and good service. Chase was informative about the repair he made restoring our system while he orders a part.”
“I was very impressed at how quickly and professional the technicians were when replacing my outdoor unit. Great customer service. I highly recommend Scott Brothers for all your heating and air needs.”
“Chase was on time and explained the problem in a through way as to what was happening with my heating system so I could understand. Great customer service.”
“Guys did a great job fixing an issue with one of my air handlers. They stuck with it and got it resolved!!!”
“Chase was very friendly and professional. Enjoyed talking to him”
“Chase was a very nice young man. He seemed very knowledgeable. He explained that we needed to not do anything at this time, but just keep a check on things. We were very pleased that he did not install something that we did not need at this time.”
“Scott Brothers is the BOMB! I woke up to no heat! I called the company who installed the system and was told they couldn’t get to me before 1/14/22-9 days away. Called Scott Brothers and they said they would have someone out between 930-1230. Chase arrived a little before 10 and got right to work. He kept me apprised of his findings and worked until he could my heart back on! So grateful for restored heat, your speedy response and honest information!
Definitely will be using you again!”
“Chase was fast and knowledgeable. Did a basic maintenance after solving the main issue. Much appreciated. Thanks”
“Chase was very professional and kind. I can’t express enough how appreciative I was for him driving out to us and even gave us some recommendations on what to do next. Highly recommend”