Delany Thomas
Service Technician
“Prompt, friendly, professional service. Delany explained the condition of our units and made thoughtful recommendations regarding future maintenance and repairs.”
“Delaney was prompt and friendly. He took the time to walk me through how the systems work and answered all my questions.”
“Fast, knowledgeable service all around. Highly recommend.”
“Quick efficient and friendly service is what we have grown to expect from Scott Brothers. Delany represented your company very well! We have been pleased with all contact with Scott Brothers from consultation to installation to maintenance.”
“As always your technician was polite, thorough, and efficient. I was remarking to him that everyone that Scott Brothers sends out is that way. I have never dealt with another HVAC company that the technicians are as pleasant and courteous.”
“Technician seemed very knowledgeable. Also very polite and friendly. And Thanks for being reliable.”
“Delany, is always so nice and informative. He inspected our system and made sure it was in good working order. He changed all of our air filters and gave us some great tips on the filters to purchase in the future. A + service.”
“Thomas was knowledgeable and took his time making sure that our system is running optimal. Glad we went with Scott Brothers.”
“Excellent tech. Really knew his stuff and discovered a problem with outdoor unit!”
“Tech was great, I am completely satisfied with his work!”
“Thank you for keeping the units running great. One less thing to worry about.
Very professional.”
“We received a through, professional, and was given helpful information from this semi-annual check-up.”
“Delany was very professional and knowledgeable concerning my unit. He explained the process of the maintenance he preformed on our unit.”
“Great technician, very professional and knowledgeable. I recommend asking for Delany if your gas furnace needs service. Thank you”
“Delany did a great job in running a new wire so that we could have a wifi thermostat installed. He was ontime and completed the job both professionally and in a timely manner. He programmed the new thermostat and walked me through how to use it. I highly recommend him and Scott Brothers.”
“Great service great communication with customers I would recommend”
“Scott Brothers are the absolute best! The technicians know exactly what they're doing. Scott Brothers employees will communicate clearly from scheduling an appointment to your particular unit service needs. Do not hesitate to call Scott Brothers for prompt excellent service”
“Good employee, all of the technicians who have came to our house have been extremely nice. We are well satisfied with our units, and the technicians who come. Thank you for your friendly attitude.”
“Delaney has been servicing my heat/air for the last couple years and is very thorough and polite. He communicates well.”
“Delany did a great job for us. Very thorough and personable.”
“Efficient, professional, and courteous.”
“Delaney was professional and a joy to work with.”
“Delaney was on time, carried himself very professionally, and was knowledgeable about the possible issue and the possible resolutions. Excellent technician!”
“Very professional and got it working before storm rolls in. Thank you so much. Very polite young man.”
“Very nice young man, working hard to fix the problems I have.”
“Delaney arrived at the scheduled time and immediately went to work on our dual system. He seemed very knowledgeable and expeditiously carried out the maintenance tasks on our system. He initially asked us if we were having any problems and spent time testing our system to identify any problems. He spent more time evaluating our system than any of the previous maintenance workers. It was a positive experience working with Delaney.”
“Tech was very professional and thorough with explanation of problem. Got my heat back going and communicated everything with me”
“This was the second time Delany had visited the house. He did a thorough inspection of all the systems, replaced the filters, and offered advice on ways to keep the system running smoothly. He was knowledgeable, polite, and efficient.”
“Awesome service and always very dependable when needed for whatever the reason.
Greatly appreciated!”
“Delaney did an outstanding job! He thoroughly checked our system and reconfigured our thermostat so it will better meet our needs.
He was very professional and, at the same time, very personable. He did a great job explaining everything.
He is definitely an asset to Scott Brothers!”
“Great attitude and very friendly, very knowledgeable efficient.”
“Delany was very knowledgeable and professional. I appreciate him wearing shoe coverings in our new house. He patiently answered all of our questions and thoroughly checked all HVAC components. I was very pleased with the service we received and will use Scott Brothers Heating and Air again.”
“New system installation in May and this was a follow up after cold weather started. Delaney took his time and got everything corrected even though I couldn’t be there. Good communication, v professional. Happy I chose Scott Bros for my new system.”
“Delaney called before he arrived and sent his picture. I thought this was a great feature to your service especially for someone at home alone at the time. He arrived right on time, looked exactly like the picture he sent and was a pleasant young man. He assessed
0 the problem, explained every thing he did, and answered all my questions. I would highly recommend Delaney and Scott Brothers Heating for affordable furnace repair. Thanks also to Ashe Appliance for recommending them.”
“Delaney is always a pleasure to work with. I highly recommend Scott Brothers .”
“Found the problem quickly and will have part ordered and return to fix.
Very good service”
“Delaney was very respectful and communicative. He performed my biannual service in my dual system and then came in at the end and explained what he had done and the results.”
“Delany is a super polite young man. All of our correspondence with Scott Brothers has been exceptional. Very happy picking this company to buy from and would do it again if needed. Would definitely recommend to a friend.”
“Delaney was thorough in his analysis of the problem and did not rush to find a solution. He was friendly, courteous, and willing to explain what was done to resolve the problem. Our new system has been running quite well since.”
“DeLaney did a good job reviewing his findings with me and making suggestions.”
“Delany was very prompt and professional. Outstanding personality and very knowledgeable.
Discussed some different options in reference to repairs due to the age of my unit.
I highly recommend Delaney as a Technician and Scott Brothers as a company”
“Delaney was prompt, courteous, and knowledgeable. He explained what he was doing LIW5 which was perfect for my non-HVAC-knowing self. I have been impressed with all the Scott Brothers staff and technicians I have dealt with.”
“Delaney was helpful, informative, and very professional.”
“Knowledgeable and professional , glad Delaney came to check out our system. Need a whole new unit to replace our 23 yr old equipment. Haven’t had ANY response back to us from your company about a new unit. We did not choose a service plan for this old unit. Planned to address service plans after got new unit.
So we’re still waiting to hear from y’all…..”
“Delany came right out and immediately diagnosed the problem with my Geothermal.
He fixed what needed to be fixed and also provided helpful advice about avoiding the problem in the future. As I am having some remodeling underway, he was kind enough to discuss future issues with the remodelers.”
“Delaney Thomas was prompt and professional in carrying out his work.”
“Great experience with a knowledgeable technician!”
“Scott Brothers was able to quickly respond to may call about having no heat on my first floor sourced from a duel source capable furnance and heat pump. They were there within 60 minutes of my initial call. Service technician Delany Thomas did a great job assessing and explaining the situation to me after his initial evaluation.
He was very knowledgable and courteous. Unfortunately, it looks like our recent Hurricane Helene flood waters overwhelmed my furnance in the crawl space such that it needs replacing. Perhaps the heat pump, too. I am waiting on the official estimates from your company on that. I do really appreciate your prompt response to my service call.”
“Brenda was very helpful in scheduling and her communication and Delaney was very professional, efficient and concise with his maintenance and explanation of his findings. I look forward to Scott Brothers taking care of my heating and air !”
“Delany did a fine job. I was very pleased.”
“Excellent service! Problem was diagnosed, the condensation pump was replaced and tested, and heat was restored. Thank you for scheduling my repair so quickly!”
“Very professional! Arrived on time! Thoroughly explains all processes and plans. One might say Delany is a perfectionist. “
“I am very satisfied with the service work. Delany is professional and courteous.”
“Delaney is very thorough. He’s a pleasure to work with.”
“1st maintenance visit from Delany. Very professional, thorough & showed a concern for me as a customer.”
“Very polite and friendly and great work thanks again!”
“Delaney was exceptional in taking time to access my situation. He was kind and friendly. He went out of his way to ensure I had a new thermostat installed and my heat was working properly.
Thank you Scott Brother’s for great service.”
“Delaney did an awesome job explaining what the issue is and making a quick repair. This company is extremely professional and would Recommend them to anyone!”
“He explained everything great and I appreciate him being so kind and knowledgeable.”
“Delaney was prompt and very nice. He explained things to us well and made sure we understood. Other than maintenance we surge protection installed and he walked us through that process also. He was a pleasure to deal with.”
“Excellent experience! My previous homes didn’t have dual fuel- oil furnace and gas heat pump- so I wasn't sure how do normal maintenance or even know when the tank needed to be refilled. Delany took the time to check my tank, explain how to change the filter in the furnace and that I should not have a filter on the inside, and also fixed the excess noise on the heat pump. If you are looking for a company that takes care of you like you’re family Scott Brothers is definitely for you. I highly recommend.”
“The dehumidifier was running continuously and my electric bill was the highest for the past two months than it has ever been. He changed the setting and we will see where it goes from here.”
“Our A/C quit working the other day and when we reached out we got next day service. The tech Delaney was great and very informative. Repair was done in about 30 minutes. We would highly recommend using this company.
We called a total of three companies and the other two still haven’t even called to try to set up an appointment.”
“Delany was very thorough and very professional.
He was familiar with my system and was able to answer all of my questions.”
“Scott Brothers continues to deliver dependable, excellent service. The technician that came today, Delany, was prompt, thorough, knowledgeable, documented extensively and provided the needed service with his experience and expertise in both installation & service. As a longer term customer who also purchased a furnace from this company, it matters when your technician, like Delany, doesn't leave you with a feeling like they just checked a box and moved on. The attention to detail and comprehensive maintenance instills confidence in the service provided. If I could give ten stars, I would. Great company. Highly recommend.”
“Seemed to be knowledgeable and explained service well”
“Just bought this property and day 2 had an issue.
Delaney arrived same day, on time and very friendly. Fixed the problem and signed us up for the maintenance program!
Thank you”
“Delany was professional, knowledgeable and got the job done! We had an issue with our heat and air due a relay switch which caused us issues for the last few years. It was a constant headache every year. As a result of Delany’s diligence and willingness to not give up, he was able to fix it. It brought us so much relief knowing we don’t have to deal with the issue every winter/summer. Thank you so much for hard work Delany! Highly recommend him!!!”
“A very knowledgeable service visit from Scott’s!! Very impressed with their work ethos and knowledge of how to keep our unit rolling through the “dog days” of summer :))
Our service rep also gave us ways to keep our unit working efficiently ✔️✔️✔️✔️”
“Delany arrived promptly and did good detective work on my cooling problem. He was respectful in teaching me how to manage my thermostats and keep cool. Thank you!”
“Delaney did a very good job. Explained everything as he went along. Good guy.”
“Delany always does a great job servicing my unit. Thanks!”
“Delaney came out to perform our semi-annual maintenance. He was prompt, efficient, courteous and very helpful. He was informative, and provided good recommendations. He cleaned the AC coil at our request and checked out the AC system. We continue to be very happy with Scott Brothers Heating and Air and their service technicians.”
“Scott Brothers HVAC is the absolute best! Their customer service is excellent. The technician, Delaney, was professional and articulate and figured out the issue quickly. He was able to get the air conditioning running for my renter. Delaney communicated well with me every step of the way. I highly recommend Scott Brothers HVAC.”
“I met Delaney for the first time. He arrived at the appointment time and we chatted for a few minutes getting to know each other. He was very professional and definitely appeared to know what he was doing. In his final report on the status of my system he attached photos of his measurements as well as of other maintenance items which is the first time I have seen this. He wore booties every time he came into the house to make sure he kept everything clean. I rate him very highly.”
“The service went well. Technician was professional, friendly and well informed.”
“We appreciate the service we get from Scott Brothers HVAC and their professional technician, Delaney Thomas who did the service work.
He was thorough in finding a leak, will be back out to fix it and put in some filters that are needed.
We are confident in the work by Scott Brothers, that we can tell them how to get in and out, not have to be there, but only a phone call away if they need someone from the church.
North Beaver Baptist Church
Vicky S. Hurley”
“We are well pleased with our check up on our units. Thanks”
“Excellent maintenance service!
No issues, great staff..”
“Delaney was prompt, professional and neat in his appearance. Nice young man who explained everything to us. A credit to your business.”
“Very prompt and professional! He did a very thorough assessment to my unit and made honest recommendations to keep it functioning better for the future! Very personal and friendly! He was honest and educated in the field.”
“professionally done with little disruption to our household. Delaney answered our questions in a very knowledgeable manner. His work was thorough and neat. And he was very courteous!”
“Delaney has been several times for maintenance as well as a thermostat issue I had last year. He is efficient and professional! And the office staff is excellent anytime I have called or interacted with them.”
“Delaney was exceptional! He arrived at the home quickly to assess the problem—even on a Saturday. He was very well-spoken, courteous, and knowledgeable. He found the problem right away, repaired it, explained thoroughly what was wrong and what he had done to repair it. After fixing the problem he thoroughly checked both units to ensure that there were no other concerns. He is an exceptional person with exceptional expertise.”
“Their service team is always so professional and courteous – Delaney was no exception!!”
“Delaney was awesome
Respectful, nice, and explained all options”
“This was our second visit by Delaney. He arrived on time, completed the maintenance very competently. He is very pleasant and professional. Hope he will come back for fall maintenance.”
“Delaney did a great job servicing our HVAC system!”
“Hello! Actually, we live in Scottville but I guess the nearest town is Jefferson? Anyway, we have 3 Mr. Slims (ductless air conditioners) that we needed to have cleaned & checked before the heat of summer hits us. We were lucky to get assigned to Delany Thomas who was on time, professional & friendly, and he did an excellent job. Also, sometimes when strangers like tradespeople come into your home it can feel awkward & uncomfortable (and being in February we can’t just go outside), but my husband and I felt very comfortable around Delany. So thanks to Delany & thanks to Scott Brothers for hiring such capable people & caring enough to take this survey!”
“Very knowledgeable technician. Provided great service on our unit.”
“Mr Thomas got my heat going and we think we came to the root of the problem today. He was able to coach me in what I needed to do maintenance wise and what we needed to do to improve air handling”
“Knowledgeable, and answered all our questions.”
“Delaney came out and did the regular annual maintenance for our old oil furnace. He was prompt, courteous and professional. As long as Scott Brothers is around, we'll be using you for our heating and air needs.”
“Delaney showed up as scheduled. He serviced the inside air handler and outside compressor unit and changed the filters. He was very neat and clean and discussed the maintenance he performed. Delaney has exceptional interpersonal skills and communicates effectively with others. He represents Scott Brothers Heating & Air in a professional business-like manner!”
“Delaney was great as always. He is thorough, competent, and courteous.”
“Mr Delaney was very efficient and knew how to pin point the problem. He was very curtious and well trained. I may need a motor for my furnace and I request that he come back and install it..
Thank you for your service.
Judy Powers”
“Delaney's professionalism and communication was on point!”
“This young man was knowledgeable and considerate in taking the time to explain what he was doing, and what I could do to further identify the knocking sound that the unit was making randomly.”
“Schedule to have a new smart thermostat installed. We have a dual fuel zoned system so I thought it best to let a professional do it. Delaney showed up and he was great. Very nice a knowledgeable. Hat the thermostat installed in no time. He noticed an issue with the heat short cycling. I’d noticed it before but didn’t think anything of it. He didn’t leave until he was comfortable with everything working correctly and he made sure it was. He went above and beyond what the appointment was for. True customer service. Scott Brothers is always top notch.”
“Delaney was very professional and knowledgeable”
“So professional and very nice. Thanks Delaney”
“I appreciate how you communicate from the time of initial call to completion. You guys are the best!”
“Delaney came to our home and diagnosed the issue with our heat pump. He was very knowledgeable, professional, polite, and friendly. We are big fans of Scott Brothers!”
“Delaney did a great job servicing our heat and air system. He was informative and helpful. The Scott Brothers team is outstanding!”
“Delaney was polite, knowledgeably and efficient. While I missed Luke I was quite pleased with Delaney.”
“Very appreciative of the prompt and thorough service call on our gas furnace. Delaney was extremely courteous and efficient in trying to resolve our puzzling furnace issue. Thank you for your excellent customer service!”
“Delaney did such an amazing job repairing our unit. Really nice and professional service. Very happy with the results.”
“Great technician. On time and courteous.”
“Delaney was very courteous as well as efficient. Right on time as well !”
“Service representative was prompt and efficient in providing our regular maintenance service. He explained what needed to be done and why. We have always had and appreciate the exceptional service from Scott Brothers employees.”
“The tech Delaney was very knowledgeable and professional and saved the day by solving a long running mysterious issue and getting out heating back up and running right before the cold season! Thank you Scott Bros”
“Quick response. Diagnosed problem and repaired quickly. Very pleased.”
“Excellent tech representative. Very knowledgeable.”
“Quick response. Diagnosed problem and repaired quickly. Very pleased.”
“Delaney Thomas did an amazing job maintaining my Mini Split system. He took each of the units apart and cleaned them. I highly recommend Delaney and Scott Brothers to anyone in the Boone area. Great Service!”
“Delany was on time, thorough and professional. Explained everything well. Thank you.”
“I wasn’t there but my son said they did a good job”
“Was very pleased. Technician did an excellent job explaining to me, showing me pictures so I knew repairs were legit, and answering my questions. Very courteous and knowledgeable.”
“Delany was on time, courteous and knowledgeable. Even though it was a quick fix (with some human error on my part,) Delany went above and beyond in answering my questions and concerns and made sure everything was working properly before he left. I highly recommend them!”
“Delaney was very professional. He arrived on time, focused on the project and advised us of his conclusions. Excellent customer service representative.”
“Delaney Thomas was very professional even though bees started pouring out from under the heat pump as he was removing the cover. He sprayed bee killer and continued with his work. He found our problem in no time and repaired it quickly. We are very glad to have our air conditioning working well again! Thanks, Delaney!”
“Delaney took care of us, checking out air conditioner. Very knowledgeable.”
“Delaney was on time, courteous and knowledgeable.
He represents the company well.”
“Very helpful, very thorough and a great attitude”
“We appreciate Delaney Thomas promptly coming out and being there when he said he would….Delaney was able to diagnose the problems on the HVAC/Air Conditioning systems. He was able to get it fixed and will be coming back to check out the other issues he discovered next week. He recommended we get on the maintenance plan with Scott Brothers and I will call and set that up on Monday. Delaney was polite, very knowledgeable and professional in his line of work
“Very polite. Good communicator. Fast & efficient.”
“Recieved text letting me know of expected arrival; tech explained any px he found and any I may expect”
“Delaney was very knowledgeable and professional. It was a pleasure having him as the service representative.”
“Great service from when Brenda answered the initial call to Tech Delaney that came out for the repair. Great service and communication.”
“Very friendly explained what he done and very respectful enjoyed our time chatting”
“Delaney was great to work with and I am very pleased with his service.”
“Delaney was a little late but no problem. After showing him the two heat pumps, he went right to work. He offered some suggestions about our thermostats that was good to know! He brought the right size filters and checked the old ones to see if they needed changed. I did not see him after that but he did talk to my wife. I looked online and read the maintenance notes. The new system of relaying info is really great! I know exactly what he did and have the photos of important readings for both units. I thank Delaney for his work and am very happy with the services I receive from Scott Brothers! Nice Job!!!”
“I was pleased that Delaney explained to us his findings and what he did to correct them. Very satisfied with the awesome service we have always received from Scott brothers. Thank you”