Andy Holden
Service Technician
“Heat pump blew a mini fuse and quit running. Andy found the problem in about fifteen minutes, replaced a part and and had the unit running again.”
“Andy was great as always.Very friendly, informative and knowledgeable. I highly recommend Scott Brothers.”
“Andy is always so nice and knowledgeable! He is always on time!”
“Andy was very knowledgeable and super friendly. It was his first time at our home, and everything went great.
Scott Brothers never disappoints.”
“Andy Holden from Scott Brothers provided maintenance on our air conditioning and was thorough, professional and we were very pleased the results. Andy explained everything he was doing to improve our AC quality. and we can feel it already! Thank you Andy!”
“Great experience, as always. Tech very knowledgeable and thorough. Helpful understandable explanations. THANK YOU.”
“Professionally diagnosed the duct/zones system.
Found no issues. Also replaced pressure sensor .”
“Andy has been our technician for awhile now and he is absolutely great. He is always prompt, courteous and very experienced. He explains things clearly and always does a fantastic job. Extremely tidy as well.”
“Andy is so thorough, efficient, knowledgeable & friendly. Even my dogs love him! He does a wonderful job, explains everything well & is a very enjoyable person to have in one’s home. I appreciate his work ethic & professionalm.”
“Always great customer service and explanations of what is needed and what was done. Very knowledgeable and great to work with.”
“Andy is knowledgeable, courteous and fills me in on exactly what he does! He is a pleasure to work with!”
“First off, Andy was early, which was great. He explained the problem, did numerous tests with the system, and had it back running in less than an hour. He was very professional and made things warm again.”
“Andy was great very knowledgeable and professional.”
“I was able to quickly get an appointment after my heat went out. The repair was fixed very quickly and efficiently.”
“Scott Brothers worked diligently to fix our problem, and Andy came out quickly, did his job professionally and explained everything to us. Very pleased.”
“Andy, was pleasant, efficient and thorough, as always. Great service!”
“Andy was very professional and competent.
He checked all of my concerns and told me what the problem was. He helped me solve my problem..”
“We contacted Scott brothers when our longtime HVAC company went out of business. Scott brothers has responded quickly to all communications, and handled all our issues without stress or drama. A+ all around. ~Malcolm”
“Andy explained everything he was doing in language I could understand and fixed my problem on the spot”
“Andy was very polite, professional, and extremely knowledgeable! I even learned a few things! I’d highly recommend him.”
“Quality workmanship. Very knowledgeable.”
“Andy did an excellent job, as all of your team members that I have came in contact with.
He did find an skipped install process that was keeping my two speed furnace from running on both speeds, but was easy for him to correct it and fine tune my flame burn/air ratio.
Very pleased with Andy's professionalism that all of your team has shown.”
“Cold house is now warm. 'nuff said. Thank you Scott Brothers!”
“I enjoyed talking with Andy. He seemed very knowledgeable and was full of useful information. Heater is working great now- very quiet. We appreciate Andy's attention to detail.”
“Andy is VERY meticulous in his work – all the while being productive and efficient. And he is SO knowledgeable about his craft.”
“Andy is very smart and solved the problem quickly, and he is a great guy.”
“It was a pleasure dealing with Andy. A very pleasant and respectful young man.”
“Arrived on time -very friendly and efficient. Honest evaluation that we need a new furnace. Definitely recommend Scott Brothers!”
“Andy was very professional and courteous and took time to talk with me about our system.
I really appreciate the text updates and receiving a picture of the person who was coming to our home.”
“Andy was very knowledgeable and thorough in checking our heat pump. Explained the problem and answewed our questions. Very courteous and respectful.”
“Andy was so knowledgeable, thoughtful and his assessment so effective. Best tech ever!!!”
“I am not very tech savvy and Andy took over and got everything set up on my phone. Much appreciated!!!”
“Andy ALWAYS works as though he was working on is own equipment, and goes far beyond what is expected to make sure everything is well taken care of and always answers any questions in an easily understood manner.”
“It is a pleasure to see Andy. He is competent and thorough and so pleasant.”
“Andy is always good and very pleasant, Great Guy.”
“as always, Andy's service excellent. he was personable, knowledgeable, and a very capable trouble shooter. i feel you're fortunate to have him.”
“He was nice and friendly and did what he needed to do to checkout the heating system.”
“We love having Andy come to our home to service our heating and cooling systems. He always gives expert detailed advice and is so knowledgeable and friendly.”
“Andy was unbelievably sharp and extremely well-trained. He picked up on a leak and spent a significant amount of time making sure that it was fixed properly. This leak had been in place quite a while so our unit had been working at below par efficiency. He double and triple cross checked, all of his work to make sure everything was in proper working order. Andy is exceptional and a tremendous asset to Scott brothers.”
“Andy was outstanding! He left no stone unturned comment very detail oriented and explained exactly what he was doing and what he had found. Excellent communicator, we totally understood everything that he had done and if we had any potential problems. He is a fine representative for Scott Brothers. we insist on having him every time we need a service call and annual inspection!”
“Great job by Andy repairing our mini split! Very courteous, knowledgeable and professional”
“Andy is always polite, efficient, respectful.
He does a good job explaining his process.
Very professional.
Goes the extra mile when needed.”
“As always Andy was prompt, professional,courteous and very thorough. He explained the current status of HVCA unit and necessary steps taken to insure proper function.
Always happy with his visit.”
“Professional and courteous staff and they continue to do great job keeping our system running great!”
“Quick response and excellent customer service.”
“Very professional and knew how to explain what was wrong so I could understand the problem.”
“Best experience ever and I’ve been in building for 25yrs! Communication, Character, Care and Comprehension!”
“Andy came out and did a diagnostic test and replaced capacitor. He was extremely nice and professional. Would definitely recommend him.”
“Great service by a super competent HVAC technician. Very happy with the speedy and knowledgeable Andy. We will sign up for yearly maintenance service. Thank you Scott Brothers!”
“Very knowledgeable. Spent extra time explaining the issues.”
“Andy was fantastic! Great service, quick response and great communication.
A+ company.
Thank you!”
“We loved Andy! He did a maintenance/cleaning on one of our Mitsubishi mini splits. He was so thorough and knowledgeable, and just a pleasure to talk to. Such a great attitude and you can tell he enjoys what he does. We definitely want him back for any hvac related issues in the future!
Also, Brenda and Shay in the office are so nice and more than helpful!
Love Scott Brothers Heating & Air and have told all my neighbors!”
“Excellent service and excellent communication from scheduling to execution of work.”
“We had the pleasure of working with Andy last summer when we encountered an issue with condensation overflow from our AC system. We were pleased to see him again. Andy is a gifted troubleshooter! He’s engaging and explained to us the issue he discovered and the steps taken to alleviate the problem. We have full confidence in Scotts Brothers Heating & AC. Our experience with their entire staff has been stellar! Thank you for such fine customer service.”
“Andy has been out several times to address some ongoing issues with one of the mini-splits that were installed in our home. He is extremely personable, friendly, and quite knowledgeable about the equipment he is servicing (as well as ALL things electronic)! Although it is somewhat frustrating to have new equipment not performing properly, Scott Brothers have been responsive in coming out as much as necessary in order to mitigate the problems we have had. Andy continues to troubleshoot the issues and has spent as much time as necessary in order to troubleshoot and make the indicated repairs. We are hoping things have finally been rectified but are confident that if there are any other issues, Andy will be here to take care of things. We really appreciate his work ethic and the fact that the and the Scott Brothers Company are standing behind their work and equipment.”
“This was the 3rd house Andy has done a service call on for us as always very polite and helpful”
“Andy is so personable, knowledgeable, friendly, kind and good with my pets. He is efficient, accurate, pleasant and neat.
I always look forward to his yearly visit.”
“Great service. Highly recommend Scott Brothers”
“Andy is always efficient, friendly, careful with my pets & extremely knowledgeable & competent. I always look forward to seeing & chatting with him.”
“Andy is a top notch professional. He takes the time to review and resolve any problem. I wouldn’t hesitate to have him back for maintenance of our unit.”
“Andy was so knowledgeable and helpful. He even left us a diagram to help us understand how to improve the air flow throughout our home. We appreciate the attentive service that you all give.”
“Andy was awesome! Polite, knowledgeable, on time, great personality, great service! When I asked him to educate me on how the system works, he took the time to do so, even sketched a diagram, and was very patient while explaining! He’s a good teacher, and a great representative for your company!”
“Andy from Scott Brother’s always leaves us reassured our mechanical system is well maintained and ready for the next season. -Thank you!”
“As always, courteous, friendly, and professional.”
“Andy inspected the furnace and found a valve leaking gas. It was beyond the manufacturer's allowed levels and strongly recommended we replace it. Scheduled and got the replacement handled in a morning. Andy did everything as expected and needed. While not wild I had to replace a part on a unit under warranty (labor wasn't included) – glad it was done since gas leaks can be dangerous.”
“This particular visit was an unexpected "semi emergency" due to a burning smell coming from the heat vents. After my call to the office, Andy arrived in a few hours to check things out. He was able to identify the problem and correct the issue. I have complete confidence in the service and care I receive from the entire team at Scott Brothers.”
“Andy is always prompt, courteous and professional when he performs our six month HVAC maintenance check. I always feel we are receiving the best care.”
“Very conscientious and courteous! Used covers for his shoes when in the house! Explained everything. Checked CO detectors. Brought filters for the units. He has been here before so he knew the where about of the units. Punctual! Text and emailed a photo with his name as coming! Thoroughly satisfied with his and Scott Bros. Services!”
“Andy was polite and punctual. He explained the condition of the system (which had been installed by another company), made recommendations, and was efficient with his visit.”
“I was amazed to see him show up on an icy day like this! When he did, he was well prepared and knowledgeable. He gave me good tips that will save me money and time.”
“Awesome response time and very flexible to handle the job without us even being present. You’ve got a loyal customer in us now.”
“Always a great experience with y’all! Andy was thorough and considerate. I appreciate you taking care of my heating and air needs.”
“Andy checked the thermostat and made some changes to system to make even more efficient. He explained everything and was friendly. Great experience.”
“Andy was professional and very well educated about hvac I would highly recommend him and Scott Brothers for your hvac needs”
“12/8/2023 We got to our mountain home at 4:30pm Friday evening and noticed the indoor thermostat (for the furnace) registered an actual temperature of 45degrees, even though I had it set at Auto Heat for 58. The system would run in FAN mode, but only pushed cold air. The company with whom we had contracted for annual furnace service, did not answer the phone, did not offer any emergency services, and never replied to a message we left on the answering machine.
We called Scott Brothers, because they had installed a MiniSplit for us, a few years prior. In spite of the fact that it was now after 5pm on a Friday evening, a technician was dispatched immediately, he (Andy) found the problem and resolved it within the next hour. He was prompt, friendly and very knowledgeable of our system.
Excellent Customer Service!!
We are cancelling our existing service contract with the other provider and will be working exclusively with Scott Brothers from this point forward.”
“Andy not only did a great job fixing our problems, but did a great job explaining, in layman’s terms, exactly what he did and why.”
“Andy was terrific. we had just had service by another company but out heat wasn’t working enough for us to leave on vacation. Andy thought through the problem and fixed it. super job when we needed a. super job. Scott Brothers is first class!”
“Andy Holden is extremely conscientious and professional. He identified the problem quickly and explained it in easy to understand terms. I appreciate Andy providing different options and the short and long term benefits for each.”
“Andy is always professional, efficient, friendly, informative & good with my pets!”
“Experienced, very knowledgeable (with Andy doing my maintenance and repairs, I’m worry free). It’s very rare for me to place this much trust in anyone in the service industry. Kind, courteous, punctual. The office staff is also very good. A pleasure to deal with. Ms. Jones is especially noteworthy. I have referred Scott Brothers in general and Andy in particular to someone. They will be calling soon.”
“Excellent communication, professional and prompt service.”
“He was helpful and was able to fix the problem.”
“Andy was very knowledgeable and identified the issue by being very thorough. It took some time because of the way the unit is constructed. Hopefully it will work better now. It is still not as quiet as it once was.”
“Small difficulty with unit after yesterday’s service. Scott Brothers (and the technician) promptly and courteously came back out to reset it. Thanks for your attention and good service.”
“Andy was prompt, professional, thorough and informative about a maintenance plan. He was also a very nice person. We are pleased with his service and the whole Scott Brothers company. Thank you!”
“Very prompt and professional service.”
“Andy came out this morning after I called for service this morning. He was very professional and knowledgeable. He found the issue with our AC and fixed it. He stayed until the unit cycled to make sure it was working properly. He even answered all my questions and was very helpful and patient with me. I highly recommend Scott Brothers they exceeded my expectations.”
“Andy came out to our house in Echota and saved the day. He was nice, polite and very thorough in his work. Scott Brother’s has been great to work with over the years! THANK YOU!!”
“Andy was great! He went above and beyond to solve our issue. You have a great employee in him and we will definitely recommend Scott Brothers to family and friends!!”
“They were within 2 hours for an emergency service. I needed service as fast as possible as I am stuck in bed battling stage 4 cancer. I am extremely impressed with their promptness and professionalism.”
“Andy came and repaired our Air Conditioner. He was professional, courteous, and fast. He took the time to explain exactly what was going on and walked us through our options. I would highly recommend him.”
“Andy was great as always. I’ve always had great experience with Scott Brothers from the technicians to the ladies in the office.”
“Andy was prompt and courteous. He explained what he did and made recommendations for possible future needs of our systems.”
“Andy was nothing less than excellent. His service is the type that will keep me doing business with you.”
“Very communicative and helpful. Quick on responses.”
“Scott Brothers has been caring for our HVAC needs for 13 years. Andy performed a service today with efficiency, knowledge, and courtesy. I never call anyone else.”
“Andy was very capable with the service work needed. He also answers questions clearly.”
“Professional, knowledgeable service. After no AC all weekend, we decided to place a call to the only company we trust. Andy spent time diagnosing our issue & checked through everything. He made sure to explain everything to us.”
“Thank you for the opportunity to express our appreciation for the service Andy extended today during his service call.
First, I really appreciated the text notification with a picture of the service tech it really adds a new level in professionalism!
Andy arrived even a few minutes early, was extremely knowledgeable and explained to my husband as he did his diagnostics. He was very friendly and professional and let us know what our problem was and our options for fixing it. We appreciate the time he took and not hurrying. We received our cost estimate a few hours later and will proceed with repairs. Also very happy that Andy will be our service tech for the repairs!”
“Andy did a great job. He was very meticulous and informative. I would say he is a true asset to the company.”
“Very professional and knowledgeable about his work. Also a very polite and respectful young man. Top notch from scheduling to finish!”
“Andy was helpful, honest, friendly, and beyond smart. Give this man a raise. Best service experience I’ve had in a long time.”
“Andy and Brenda are amazing!! I can’t say enough about how great this company is. We’ve used them twice and will continue to use them with any issue. They are top notch.”
“Scott Brothers has always done what they said they would do. Service techs are punctual, efficient and pleasant. Great company to do business with.”
“Andy is punctual, courteous and always professional. He is very knowledgeable and shares his findings about my system in an easy way to understand. I feel comfortable with his servicing my HVAC system.”
“Andy was great. Got the heat going and was very knowledgeable.”
“I was very satisfied with Andy’s professionalism and promptness. However due to a faulty switch in the new furnace it will need to be replaced with another service call.”
“Andy came out to evaluate our broken heater on the coldest day I can remember at 8pm. I was floored by his dedication, positive attitude and willingness to help. I appreciate his efforts so much especially on nights like this.”
“Andy was very knowledgeable and personable. I feel confident that he checked all the parameters necessary to insure the problem was fixed.”
“Andy was very helpful in solving the problem, friendly in his demeanor, and very professional. He was quick to pinpoint the problem and thorough in fixing it. I would highly recommend him and seek his assistance in helping to solve future problems.”
“Always good service from Scott Bros. Andy was on-time, courteous, and did our winter furnace and heat pump service quickly.”
“Very competent and knowledgeable Very pleasant.”
“Andy did a wonderful job checking our furnace! I’m totally confident in him! So professional, and taking his time to thoroughly complete his inspection! So well appreciated!! Scott Brothers are the BEST!!!”
“Andy was extremely professional, exceptionally knowledgeable and courteous and answered all of my questions and then some. Fantastic employee and will always ask for him again. Thanks Andy! Great service!”
“Andy Holden was prompt and did a thorough review of our two systems. He found a problem previously undetected by our prior service company that had cost us hundreds of dollars in electricity during the prior 6 months. Overall, we could not be more pleased and definitely recommend Scott Brothers.”
“Andy was prompt, very courteous, got the job done. He took time to explain more about our systems and was very thorough. Andy has been here several times and we are extremely happy with his service! Great work, Andy!”
“Very professional technician. Explained issues in plain language. Would recommend him.”
“Great customer service. Andy was such a knowledgeable and pleasant professional.”
“Andy was knowledgeable, explained everything well, and very personable. He did a great job & even our dogs liked him!”
“Andy Holden was here earlier today doing a f/u service call on our HVAC unit. Andy came prepared with a telescoping camera to help him diagnosis our on going problem. Andy was here several hours and seems to have fixed the problem. Thanks Scott’s.”
“Andy was very professional and courteous. Troubleshooting or mini split and advising on next steps”
“All was taken care of , filter change and checked unit”
“Polite, responsible, professional….determined the problem and found a solution without a costly repair”
“Andy was very professional, personable, and thorough checking that the new evaporator valve was functioning as it should. Hopefully this repair will get the heat pump working properly. Just replaced a fan blade motor as well”
“Scott brothers is absolutely awesome! They show up on time, do excellent work, and have a great business model. They are absolutely an example of excellence in business.”
“Technician Andy demonstrated knowledge and efficiency in a kind and courteous manner.”
“So happy to have my A/c repaired. Called before 8:00 this morning and the repair was fixed before 11:00. Very knowledgeable worked efficiently and at a very fair price and check things out before he left. My unit is 18 years old and I will be doing the upgrade with Scott’s. Thanks!!”
“Wow! Got the wrong size filters during a maintenance visit the day before. Andy came by and exchanged the filters which was quite a surprise since I mentioned to the person in the office it was not crucial to get them soon. Such a nice gesture! Thank you!!!!”
“Andy diagnosed and fixed the problem quickly. He was professional and polite.”
“Prompt! Thorough! Sends the technician’s name and picture when he is on his way! Andy was very courteous and explained everything well! He covered his shoes before entering the house! Overall, I would definitely recommend Scott Brothers without hesitation!”
“Andy was very nice and extremely knowledgeable. He found the problem right away and had us cool again! Great service!”
“Thorough and professional….Did not rush through job…thoughtful analysis and explanation”
“Andy did a great job, on time and got us back up and running. Knowledgeable, professional and nice, Great job SB”
“2 mini splits upstairs and heat pump downstairs. Andy explained what he was doing, made recommendations regarding care of units and and answered all of my questions so that I understood! Thank u Andy and Scott Brothers!”
“Andy was totally prompt and informative and was able to check both the furnace and the A/C on this visit.”
“Andy was great. He discovered an issue during maintenance and was able to repair it quickly with what he had on hand. He also answered all of my questions re: replacement of my current system at some future date. Thanks for another positive experience!”
“Andy is a gifted tech with a vast knowledge of a lot of engineering principles. He should have the opportunity for an engineering degree I would recommend him for all operational checks of geothermal systems, most especially mine. His ideas for operational monitoring for efficiency are sound. Thanks for excellent servicing techs.”
“Andy was very polite and thorough when checking out the mini-split. He also took pictures of the unit, especially where the plastic is continuing to break off. He also called in for consultation and said they can replace the outside and do the maintenance and repair at the same time. He said I would only be charged for the labor on the chassis. They will call me with a quote . Very good service this time. Thank you”
“Andy was here doing a maintenance service today. He was extremely professional and explained everything to us as he went along. He uncovered a couple of issues and asked before going ahead and fixing them. Overall he was very conscientious.”
“Andy went above and beyond in making sure all was well with my system. I am very pleased with his service.”
“Very good service professional work very pleased. Highly Recommend”
“Very knowledgeable and friendly. Reported problems and will order parts”
“Andy Holden is great.
We are 100 percent pleased with Scott Brothers service
Thank you again”
“Andy ran the unit through diagnostics and gently broke the news to me that my 20 year old Lennox heat pump had bit the dust. He’s still a nice guy anyway.”