“I wasn’t on site today with Jacob. My son Joshua called and informed me of the situation with the HVAC system. I asked him to call you guys which he did. Here’s my son’s replies back taken o me:
He was there quickly, very professional and friendly. I informed Jacob of the water leakage problems I was facing and we discussed what we thought might be the cure. After he ran all his std checks and I showed him the filter that I had changed out a few minutes before he arrived, he grinned and said, “Well, now we know what caused all the leakage problems, don’t we?” Embarrassingly for me, we both had good laugh together. He made out my very reasonable bill and I paid him on the spot. Moral of the story is… CHANGE YOUR SYSTEM FILTERS ON A REGULAR BASIS as prescribed in your HVAC maintenance manual (OR) CALL SCOTT BROTHERS. Excellent service and great people.”
“My initial phone call to Scott brothers was answered by the tech on call. He was extremely helpful and made suggestions to prepare for the repairman ( eg. turn system on fan only to melt possible ice ) Jacob informed us of when he was arriving and explained what went wrong and what part he was replacing. He was very pleasant and answered all our questions. Excellent service all around. Would definitely recommend!”
“Ac quit working and the thermostats were messed up from a power surge Jacob reprogrammed and fixed the settings and serviced both heat pumps”
“I called Scott Brothers this morning and had a technician out within a few hours to repair my home air conditioning. Jacob was professional and even assisted with a home warranty claim while he was doing the repair. Prompt and efficient. I am beyond grateful for their service.”
“Jennifer was terrific in getting my home scheduled for service and Luke was friendly, professional, prompt and most importantly communicated with me throughout the repair process. Highly recommend!”
“Professional, informative and personable.”
“I really appreciated Jacob Reeves personable professionalism. He explained to me several things about my system that I was unaware of.”