“Trey came out early on a Saturday to pinpoint what was going on with our heat and get it fixed. He even texted later to check on us since it was such a cold day. Thanks Trey!!”
“Chase was very friendly and professional. Enjoyed talking to him”
“Curtis never gave up. I wish I had bought my mini split system from Scott Brothers.”
“Chase was a very nice young man. He seemed very knowledgeable. He explained that we needed to not do anything at this time, but just keep a check on things. We were very pleased that he did not install something that we did not need at this time.”
“This service was being done as regular maintenance. I believe it was Luke Hudler who went up to the house in Grassy Creek; got in the gate with the Scott Bros. lock and then found he didn’t have the code to get inside (we’re in Raleigh; in our 80s and have just started renting the house out this year for the first time in 34 years). I had left the code with the office and he call the Scott Bros. office and then called the rental company (Ashe Realty/StayBlueRidge W. Jefferson), who got him in. I was impressed that he sent a message before he went there and texted me when he didn’t have the code, though I missed the text; then he persisted in getting the code from the rental folks and was very pleasant when I apologized to him later. Good manners and great service – thank all of you for a wonderful company we can depend on!!”
“Luke was very friendly and professional. We have been Scott Brothers customers for nearly 25 years and highly recommend them for all heating and cooling needs.”