We still have no ot received any communication back on this issue including a detailed description of the issue with the coils and cost of replacement despite me calling multiple times and being told the service manager would be calling me.
This is very poor follow through and I am very disappointed in this service which has been very good in the past.
I will need to continue to waste my time trying to get someone to talk to me about this issue and am losing money by relying on the propane backup.”
“Chase really helped us understand the system being a new customer.Chase was great”
“Chase is always very courteous and professional!”
“Excellent, efficient, friendly and professional. We can always rely on Scott Brothers to do a great job.”
“Quick response, fast diagnostics and service. Friendly technician. Highly recommend.. Arrived to find no heat in house at 19 degrees.. These guys were Johnny on the spot !”
“When you call Scott Brothers you will get pleasant and friendly QUICK service. I had two separate problems two days apart and they showed up the same day each time. That’s unheard of in the High Country. Always helpful and explains the problem and how it was corrected before they leave. I highly recommend them. We had to replaced of our 29 years old heat pump in July. Since then a piece a tape came loose and made a bad noise and then the condensation line froze outside because of the freezing weather.”
“Very thorough. Pointed out a couple of trouble spots but not pushy about getting them done right away.”
“Superior Service as has been normal with this Professional Company since I started using them going on 4 years. Highly recommend them and their "professional team members"!!”
“Heat went out during coldest week of the year, and during a holiday weekend. I made appointment request online Sunday night and the friendly repair tech fixed my issue Monday morning. No more frozen toes! Thanks for the fast, courteous response to my need!”